Why is Alorica a great place to work as an active duty military spouse?
“Alorica is a great place to work as a military spouse because of the amazing opportunities for promotions and development of my career. Many companies consider it too risky to hire military spouses due to the fact that we move frequently as we follow our spouses. However, Alorica really hires candidates based on their skills and how they can better the customer experience. I was not seen as a risk but as an opportunity for Alorica.
While my husband is away fighting for our wonderful country, it is great to come into work every day and be a contributing member of my Alorica family. My coworkers provide me a home away from home family. I have been here for 3 years, have been promoted 4 times, and am now an Operations Manager in charge of a team of 12 supervisors! I am so grateful to Alorica for jumpstarting my call center career. I have learned so much and will be able to take this positive experience with me wherever the Army may send my family and I next.”
Here’s a little background.
In December of 2011, 6 weeks after I having my daughter, I was laid off from my job as a mortgage underwriter. Although the Army has provided us with plenty of financial stability, it has always been important to me as a military spouse to also contribute financially to my family. I had heard about Alorica from a couple of acquaintances. I decided to apply even though I had a little background with call centers. I was surprised to be hired the same day I applied as a result of a ramping up campaign. During new hire training and as I transitioned into taking calls to help our customers, I always felt this sense of a great welcoming atmosphere where I was at home. I knew I had made the right choice! I was an agent on the phones for 3 months before I was promoted to a role teaching new agents while they were transitioning. From there I continued to excel and was again promoted a month later to a Team Manager, managing a team of 12 agents. As a Team Manager, I was a top performer on the floor and my team was a great success.
In August of 2012 while at work, I received a call from my husband that he was coming home early from his deployment because he had gotten hurt. He was involved in a suicide bomber attack that resulted in 4 casualties in his patrol. I was so proud to learn that my husband had intercepted the suicide bomber before he detonated and was able to throw him on the ground. Unfortunately, the bomber did denoted his explosive while my was on top of him causing his injuries. My brave soldier was able to save 24 other people with his quick thinking. He was awarded a silver star with valor once he recovered.
As a result of his injuries, I immediately had to go to San Antonio to make medical decisions. Right away, I called my Operations Manager (OM) who without hesitation accommodated my urgent request to leave for several days. Upon arrival in San Antonio, it became apparent that I would need to be with my husband for several weeks due to the extent of his injuries. Again I reached out to my OM and explained the situation in which I expressed my inability to return to work in 4 days and was prepared to put in my resignation. Immediately, my OM called the site director to see what could be done. They bent over backwards to offer me a leave of absence so I would not have to quit my job. All of my other peer TL’s stepped up in my absence to help run my team of agents. My close bonds with my Alorica family was evident as my OM reached out daily checking on me and asking how my husband was doing. I was gone for 30 days. When I was able to come back to work, my husband was still in San Antonio in the warrior transition unit and would not return home for another 45 days. The day I returned to work, everyone greeted me with open arms. My home away from home was just as it was when I left.
I continued working as a Team Manager until December 2012 until I was promoted to Quality Manager for my program. During this time, my husband’s ceremony for his silver star for valor occurred. My site director made sure that I had time off to attend. My Alorica family again come through for me. After a few months of excelling at being Quality Manager, there was another opportunity to be promoted to Operations Manager for my program. During my tenure as Operations Manager, my husband was nominated and chosen to meet President Obama on the 4th of July in Washington D.C. I didn’t think I would be able to attend but when my site director heard about the honor, he worked with me so I could attend this once in a lifetime opportunity. We were able to meet the President and spend 5 days in Washington DC.
Through my time with Alorica, we have been through 2 deployments. The great bonds and relationships I have built over these years have gotten me through tough times. My Alorica family provides me support, strength and breaks the monotony when my husband is deployed. I make a difference in my fellow employees’ lives on a daily basis just as much as they have made a difference in mine.
Operations Manager | Alorica